Privacy policy

Privacy Policy

This Privacy Policy describes how balaganvintage.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by:

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

“Personal Information” means any information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

Device information

  • Purpose of collection: To load the Site accurately and perform analytics to improve performance and user experience.

  • Source of collection: Automatically collected using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: Shared with Shopify and analytics providers.

  • Personal Information collected: Browser type, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.

Order information

  • Purpose of collection: To process payments, fulfill orders, arrange shipping, provide order confirmations, communicate with you, screen for fraud, and (where permitted) provide marketing communications.

  • Source of collection: Collected directly from you.

  • Disclosure for a business purpose: Shared with Shopify, PayTabs, shipping providers, and review/analytics services.

  • Personal Information collected: Name, billing address, shipping address, payment details, email address, and phone number.

Customer support information

  • Purpose of collection: To provide customer support and respond to inquiries.

  • Source of collection: Collected from you.

  • Disclosure for a business purpose: Internal use and service providers where necessary.

  • Personal Information collected: Contact details and order-related information.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us operate our business and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
    https://www.shopify.com/legal/privacy

  • We may share Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

Google Customer Reviews

We participate in the Google Customer Reviews program, which allows customers to provide feedback about their shopping experience with our store.

As part of this program:

  • Google may receive transaction-related information (such as order ID, delivery country, and email address) after a purchase is completed.

  • Google may send a post-purchase survey email on our behalf to request feedback about your experience.

  • Google may use cookies or similar technologies in connection with this service.

Participation in Google Customer Reviews is optional, and survey invitations are sent only where user consent has been obtained, where required by applicable law.

Any data processed by Google through this program is handled in accordance with Google’s Privacy Policy:
https://www.google.com/intl/en/policies/privacy/

Behavioural Advertising

We use your Personal Information to provide targeted advertising or marketing communications we believe may be of interest to you.

For example:

You can learn more about targeted advertising here:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Opting out

Using Personal Information

We use your Personal Information to operate our business, including offering products for sale, processing payments, fulfilling orders, shipping, and communicating with you about products, services, and offers.

Lawful Basis (GDPR)

If you are located in the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests that do not override your fundamental rights

Retention

We retain Personal Information for as long as necessary to fulfill the purposes outlined in this policy unless you request deletion or applicable law requires longer retention.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect on users.

Shopify may use limited automated processes for fraud prevention, such as temporary IP or payment method blocking.

Selling or Sharing Personal Information (CCPA)

Under the California Consumer Privacy Act (CCPA), certain data sharing practices (such as using cookies or sharing data for advertising purposes) may be considered a “sale” or “sharing” of Personal Information, as defined by the law.

The categories of Personal Information that may be shared include:

  • Information about your use of the Site

  • Purchase activity

  • Email address associated with an order

You may opt out of such sharing by:

  • Using cookie preference controls where available

  • Following opt-out links provided in the Behavioural Advertising section

  • Contacting us directly using the details above

We do not knowingly sell Personal Information of individuals under 16 years of age.

Your Rights

GDPR (EEA residents)

You have the right to access, correct, update, erase, or port your Personal Information. To exercise these rights, contact us using the details above.

Your information may be transferred outside the EEA, including to Canada and the United States. Shopify ensures appropriate safeguards are in place.
https://help.shopify.com/en/manual/your-account/privacy/GDPR

CCPA (California residents)

You have the right to:

  • Know what Personal Information we collect

  • Request access, correction, or deletion

  • Opt out of certain data sharing practices

You may designate an authorized agent to make requests on your behalf.

Cookies

We use cookies to optimize your experience and provide our services. These include functional, performance, analytics, advertising, and social media cookies.

Some third-party services we use, such as Google Analytics and Google Customer Reviews, may place cookies or use similar technologies to collect information about interactions with the Site and completed transactions.

You can manage cookies through your browser settings. Blocking cookies may affect site functionality.

More information: https://www.allaboutcookies.org

Do Not Track

We do not respond to “Do Not Track” signals due to the lack of a consistent industry standard.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Complaints

If you have a complaint, please contact us using the details above. If you are not satisfied with our response, you may contact your local data protection authority.

Last updated: 12.01.2026