Vintage Handmade Dress

BEFORE PURCHASE

Do I need to create an account to shop with you?

If you would like to purchase online, you can either create an account or continue as a guest. Registering your account is quick and easy. At the Checkout, you will be asked to Login or Register. Simply follow the checkout steps and remember, we keep all your personal details confidential and do not share them with anyone.

When do you add items to the site?

As often as possible! We always have fantastic items we want to share with you. We try to add items daily. You never know what you will find so please check back regularly!

Where do you get all your stuff?

We source our clothing from a wide range of suppliers located all around the world. 

How can I be sure my order will be of good quality?

We do not sell any items that are marked, torn or fake. Every piece is washed or dry cleaned. Our standards are very high, we quality check each item at several stages before it is listed on the website. If you believe your item is in fact not of a high quality, then please contact: hello@balaganvintage.com.

ITEM INFORMATION

How do I figure out my size?

Our Items are vintage (unless stated) and can vary from the standardized clothing sizes of today. Our measurements are taken in centimeters with items laid flat and stated in the description to ensure the best fit.

How can I get more information about an item?

Would you like to know more about the size, condition or get additional photos of a particular item? 
Contact our customer service to get all your answers. To do this, you can contact us by email on hello@balaganvintage.com.

Can I try on an item before purchase?

This option is available for domestic orders. Kindly inform our team when an order is placed. Upon delivery, please pay the full amount of your order before trying it on. The delivery company will be informed to wait for 10 minutes until our customers either confirm or return their purchase. In case an item doesn’t fit, you will be refunded the amount excluding delivery fee.

** This service is only available for domestic orders

What fabric/material is this item made of?

We check the manufacturer's label on all items to identify what the product is made from. Some vintage items don't have any labels, and in such cases, we try to identify the materials ourselves. In case of leather, suede, and fur, we can't always guarantee whether the product is genuine or faux leather or fur unless stated.

SHIPPING INFORMATION

What do you charge for shipping?

• 3JOD delivery fee on all orders within Jordan.
• International shipping is an additional fee. Rates are calculated by our carriers, DHL, Aramex and FedEx. 

How long will my order take to arrive?

Orders are processed within 1 to 2 business days, and standard deliveries take 2 to 7 business days.

Can I change the delivery address after purchase?

Unfortunately, the delivery address cannot be changed after the order has been placed.

How can I track the progress of my order?

Once your package has been shipped, you will receive an email with a tracking number to find out where your package is. Simply click on the tracking number to access the carrier's package tracking page.
If you have not received the e-mail, please contact customer service at hello@balaganvintage.com.

What should I do if I don't receive my order?

If your order has been shipped and the tracking details state that your package has been delivered to the address provided on the order, please note, we will not be responsible for lost or stolen packages. We recommend contacting the courier directly to obtain further information regarding your package and/or to initiate a claim.

My item is lost in the mail, what do I do?

After your order is picked up from our fulfillment center by the carrier, it is out of our hands. We are not responsible for lost packages, missed deliveries or undeliverable addresses. We are not responsible for items that are lost or damaged during shipping. Please contact the relevant carrier for support.

What if my package was returned to sender?

If your package is returned to us for any reason, you will be responsible for paying for the package to be sent again. You are also responsible for your order if you enter the wrong shipping address, or do not have access to the shipping address by the time the order is delivered. Please email us immediately if you enter information incorrectly, and we will do our best to update your order IF it has not been shipped yet.

Will I have to pay any duties and taxes on my order?

You will be responsible for paying all import duties, customs, and taxes due upon delivery. Please be aware that we do not have control over any duties, customs, and taxes, so there is no way for us to lower or eliminate them. We also cannot tell you what the cost will be as these charges can vary according to country. Please contact your local customs office to find out more information if you are unsure of the charges. 

PAYMENT

What payment methods do you accept?

Balagan Vintage accepts Cash on Delivery for orders inside Jordan. We also accept credit card payments and PayPal. All orders paid online will be delivered once the payment is processed. All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud. We take security very seriously indeed, so your details will be safe with us.

RETURNS

Is it possible to return a purchase?

All sales are final and not eligible for return

Balagan Vintage is not able to accept returns currently. We hope that as our company grows, we will be able to offer an exchange and returns system. 

Is it possible to make an exchange?

Exchanges are not possible on Balagan Vintage

An item received has a defect, what should I do?

If, despite the quality control, your order has a defect or is not in conformity with its description, do not hesitate to send us photos by e-mail on hello@balaganvintage.com on the same day of delivery.

AL-RAHMEH X BALAGAN VINTAGE 

We are excited to join forces with Al-Rahmeh Association for Animals! Balagan Vintage is proud to contribute 65% of the sale price from our exclusive collection to support their tireless efforts in assisting stray animals. Together, we strive to make a meaningful difference in the lives of these vulnerable creatures.

Al Rahmeh is a not-for-profit organization based in Jordan committed to advancing the welfare of all animals and protecting their rights. Since 2017, the organization has rescued, cared for, and rehomed animals who have been abused or abandoned and raising awareness amongst the general public about responsible animal treatment. 

Want to know more about Al-Rahmeh? 

Kindly visit their Website: https://www.alrahmehforanimals.org/